QConnect / Client / search_quick_responses

search_quick_responses#

QConnect.Client.search_quick_responses(**kwargs)#

Searches existing Amazon Q in Connect quick responses in an Amazon Q in Connect knowledge base.

See also: AWS API Documentation

Request Syntax

response = client.search_quick_responses(
    attributes={
        'string': 'string'
    },
    knowledgeBaseId='string',
    maxResults=123,
    nextToken='string',
    searchExpression={
        'filters': [
            {
                'includeNoExistence': True|False,
                'name': 'string',
                'operator': 'EQUALS'|'PREFIX',
                'values': [
                    'string',
                ]
            },
        ],
        'orderOnField': {
            'name': 'string',
            'order': 'ASC'|'DESC'
        },
        'queries': [
            {
                'allowFuzziness': True|False,
                'name': 'string',
                'operator': 'CONTAINS'|'CONTAINS_AND_PREFIX',
                'priority': 'HIGH'|'MEDIUM'|'LOW',
                'values': [
                    'string',
                ]
            },
        ]
    }
)
Parameters:
  • attributes (dict) –

    The user-defined Amazon Connect contact attributes to be resolved when search results are returned.

    • (string) –

      • (string) –

  • knowledgeBaseId (string) –

    [REQUIRED]

    The identifier of the knowledge base. This should be a QUICK_RESPONSES type knowledge base. Can be either the ID or the ARN. URLs cannot contain the ARN.

  • maxResults (integer) – The maximum number of results to return per page.

  • nextToken (string) – The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • searchExpression (dict) –

    [REQUIRED]

    The search expression for querying the quick response.

    • filters (list) –

      The configuration of filtering rules applied to quick response query results.

      • (dict) –

        The quick response fields to filter the quick response query results by.

        The following is the list of supported field names.

        • name

        • description

        • shortcutKey

        • isActive

        • channels

        • language

        • contentType

        • createdTime

        • lastModifiedTime

        • lastModifiedBy

        • groupingConfiguration.criteria

        • groupingConfiguration.values

        • includeNoExistence (boolean) –

          Whether to treat null value as a match for the attribute field.

        • name (string) – [REQUIRED]

          The name of the attribute field to filter the quick responses by.

        • operator (string) – [REQUIRED]

          The operator to use for filtering.

        • values (list) –

          The values of attribute field to filter the quick response by.

          • (string) –

    • orderOnField (dict) –

      The quick response attribute fields on which the query results are ordered.

      • name (string) – [REQUIRED]

        The name of the attribute to order the quick response query results by.

      • order (string) –

        The order at which the quick responses are sorted by.

    • queries (list) –

      The quick response query expressions.

      • (dict) –

        The quick response fields to query quick responses by.

        The following is the list of supported field names.

        • content

        • name

        • description

        • shortcutKey

        • allowFuzziness (boolean) –

          Whether the query expects only exact matches on the attribute field values. The results of the query will only include exact matches if this parameter is set to false.

        • name (string) – [REQUIRED]

          The name of the attribute to query the quick responses by.

        • operator (string) – [REQUIRED]

          The operator to use for matching attribute field values in the query.

        • priority (string) –

          The importance of the attribute field when calculating query result relevancy scores. The value set for this parameter affects the ordering of search results.

        • values (list) – [REQUIRED]

          The values of the attribute to query the quick responses by.

          • (string) –

Return type:

dict

Returns:

Response Syntax

{
    'nextToken': 'string',
    'results': [
        {
            'attributesInterpolated': [
                'string',
            ],
            'attributesNotInterpolated': [
                'string',
            ],
            'channels': [
                'string',
            ],
            'contentType': 'string',
            'contents': {
                'markdown': {
                    'content': 'string'
                },
                'plainText': {
                    'content': 'string'
                }
            },
            'createdTime': datetime(2015, 1, 1),
            'description': 'string',
            'groupingConfiguration': {
                'criteria': 'string',
                'values': [
                    'string',
                ]
            },
            'isActive': True|False,
            'knowledgeBaseArn': 'string',
            'knowledgeBaseId': 'string',
            'language': 'string',
            'lastModifiedBy': 'string',
            'lastModifiedTime': datetime(2015, 1, 1),
            'name': 'string',
            'quickResponseArn': 'string',
            'quickResponseId': 'string',
            'shortcutKey': 'string',
            'status': 'CREATE_IN_PROGRESS'|'CREATE_FAILED'|'CREATED'|'DELETE_IN_PROGRESS'|'DELETE_FAILED'|'DELETED'|'UPDATE_IN_PROGRESS'|'UPDATE_FAILED',
            'tags': {
                'string': 'string'
            }
        },
    ]
}

Response Structure

  • (dict) –

    • nextToken (string) –

      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

    • results (list) –

      The results of the quick response search.

      • (dict) –

        The result of quick response search.

        • attributesInterpolated (list) –

          The user defined contact attributes that are resolved when the search result is returned.

          • (string) –

        • attributesNotInterpolated (list) –

          The user defined contact attributes that are not resolved when the search result is returned.

          • (string) –

        • channels (list) –

          The Amazon Connect contact channels this quick response applies to. The supported contact channel types include Chat.

          • (string) –

        • contentType (string) –

          The media type of the quick response content.

          • Use application/x.quickresponse;format=plain for quick response written in plain text.

          • Use application/x.quickresponse;format=markdown for quick response written in richtext.

        • contents (dict) –

          The contents of the quick response.

          • markdown (dict) –

            The container quick response content.

            Note

            This is a Tagged Union structure. Only one of the following top level keys will be set: content. If a client receives an unknown member it will set SDK_UNKNOWN_MEMBER as the top level key, which maps to the name or tag of the unknown member. The structure of SDK_UNKNOWN_MEMBER is as follows:

            'SDK_UNKNOWN_MEMBER': {'name': 'UnknownMemberName'}
            
            • content (string) –

              The content of the quick response.

          • plainText (dict) –

            The container quick response content.

            Note

            This is a Tagged Union structure. Only one of the following top level keys will be set: content. If a client receives an unknown member it will set SDK_UNKNOWN_MEMBER as the top level key, which maps to the name or tag of the unknown member. The structure of SDK_UNKNOWN_MEMBER is as follows:

            'SDK_UNKNOWN_MEMBER': {'name': 'UnknownMemberName'}
            
            • content (string) –

              The content of the quick response.

        • createdTime (datetime) –

          The timestamp when the quick response was created.

        • description (string) –

          The description of the quick response.

        • groupingConfiguration (dict) –

          The configuration information of the user groups that the quick response is accessible to.

          • criteria (string) –

            The criteria used for grouping Amazon Q in Connect users.

            The following is the list of supported criteria values.

          • values (list) –

            The list of values that define different groups of Amazon Q in Connect users.

            • (string) –

        • isActive (boolean) –

          Whether the quick response is active.

        • knowledgeBaseArn (string) –

          The Amazon Resource Name (ARN) of the knowledge base.

        • knowledgeBaseId (string) –

          The identifier of the knowledge base. Can be either the ID or the ARN. URLs cannot contain the ARN.

        • language (string) –

          The language code value for the language in which the quick response is written.

        • lastModifiedBy (string) –

          The Amazon Resource Name (ARN) of the user who last updated the quick response search result data.

        • lastModifiedTime (datetime) –

          The timestamp when the quick response search result data was last modified.

        • name (string) –

          The name of the quick response.

        • quickResponseArn (string) –

          The Amazon Resource Name (ARN) of the quick response.

        • quickResponseId (string) –

          The identifier of the quick response.

        • shortcutKey (string) –

          The shortcut key of the quick response. The value should be unique across the knowledge base.

        • status (string) –

          The resource status of the quick response.

        • tags (dict) –

          The tags used to organize, track, or control access for this resource.

          • (string) –

            • (string) –

Exceptions